FAQs
SHIPPING
Where do you ship?
We ship worldwide to most countries.
How long will it take to receive my order?
Delivery times vary depending on your location. Please refer to our Shipping Policy for estimated delivery times.
Do you offer express shipping?
Yes, express shipping options are available at checkout.
What shipping carriers do you use?
We work with trusted carriers to ensure your order arrives safely.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within a specified period if items are unused and in their original condition.
How do I initiate a return?
To start a return, visit our Returns page and follow the instructions.
Do you offer exchanges?
Yes, exchanges are available for eligible items.
How long does it take to process a refund?
Refunds are processed within a few business days after we receive your return.
PRODUCT & CARE
What materials are used in your products?
We prioritize natural and sustainable fabrics. Product details are listed on each item’s page.
How should I care for my garment?
Care instructions are included on the label. We recommend gentle washing and air drying.
Are your products ethically made?
Yes, we are committed to ethical production practices.
ORDERS & PAYMENT
What payment methods do you accept?
We accept major credit cards and select payment gateways.
Can I modify or cancel my order?
Once an order is placed, modifications or cancellations may not be possible.
Do you offer gift cards?
Yes, gift cards are available for purchase.
STORES & WHOLESALE
Do you have physical stores?
Yes, visit shopsilklaundry.com for store locations.
Do you offer wholesale?
For wholesale inquiries, please contact us.
OTHER
How can I contact customer service?
For assistance, reach out via our Contact page.
Do you have a loyalty program?
Yes, join our loyalty program for exclusive benefits.
Where can I find your privacy policy?
Our Privacy Policy is available on our website.
How do I stay updated on new releases?
Subscribe to our newsletter for the latest updates.